This event will focus on the integration of Amazon Connect and Conversational and Generative AI to improve the quality of customer service.

Don’t miss this great opportunity to learn first-hand about the latest developments and innovations in Customer Experience and Customer Service!

Our experts Halit Özmen (AWS) and Max Wall (tecRacer) will present innovative applications and best practices that can improve the efficiency and effectiveness of customer service through the use of artificial intelligence.

Furthermore, Camilla Thoresen, Product Manager at our customer kiwi.com, shares their experiences with a complex migration of a global 24/7 contact center to Amazon Connect!

Whether you are a CX expert or interested in the latest technological developments in customer service, this event will provide you with valuable insights and practical knowledge!

Date
13.09.2023